A positive customer experience can relate directly to a bank's bottom line. Customer Service is not the only factor of the customer experience. In this episode the host @johnsiracusa interviews customer experience expert @Katefeather from @peoplemetrics on the foundations and value of a great customer experience. Get shocked when you learn that a great customer experience may not be what you thought.
Download some research created exclusively for retail banking http://info.peoplemetrics.com/2013_mecx_retail_banking_download
Peoplemetrics blog (http://www.peoplemetrics.com/blog)
Zero Moment of Truth Report https://ssl.gstatic.com/think/docs/2011-winning-zmot-ebook_research-studies.pdf
In this final episode of the 3 part story-telling series, the host John Siracusa reveals the finally to his story of getting brain surgery.
In this episode the host, John Siracusa Tells a story to showcase storytelling in social media.
In this podcast, the host John Siracusa tells a story to explain story-telling and social media. This is 1 of a 3 show series on story-telling
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In this episode John Siracusa discusses getting the compliance process right within a social media strategy at a bank with Ben Pankonin, CEO Social Assurance.
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